Why Your Feedback Really Matters
At Cura, we want to provide the very best care and support. Your feedback helps us:
- Celebrate what we’re doing well
- Spot areas where we can improve
- Make sure every voice is heard
All feedback is confidential. Responses are anonymised unless you choose to provide your details for follow-up.
Cura Online Feedback Forms
Service Users, we’d love to hear about your experiences of the care and support you receive. Click on the button below to complete our Service User Feedback Form.
Family Members, Friends, Advocates or Representatives, please click on the button below to share your views about the care provided to your loved one or client.
Cura Staff feedback not only helps us improve care services but it also ensures we are better able to fully support you in your role. Please click the button below to submit yours.
Concerns & Complaints
Whilst we really hope (and make every effort) to ensure your experiences with Cura are all positive, we realise that there will be occasions where someone may wish to raise a concern or complaint. We welcome any and all constructive feedback and the learning opportunities that presents.
If you feel you need to raise a concern or make a complaint, please refer to our Complaints Policy, for more information on how the process works and how your concern or complaint will be handled and responded to. We hope to work with you to fully resolve whatever issues you may have with any aspects of our service.
If your concern or complaint is urgent, please contact us via telephone, on: 01792 224221, as soon as possible.
Care Inspectorate Wales Feedback on Social Care Services
As a Domiciliary Care Company registered in Wales, Cura is quality assured and regulated by the Care Inspectorate Wales (CIW).
CIW have their own feedback portal, on their website, where they encouraging both positive feedback and sharing of concerns about social care services in Wales.
To access the CIW feedback portal, please click on the button below.